How We Ship
To ensure you receive the highest quality of meat we ship every order with 10lbs of dry ice, in an insulated cooler directly to your door.
Speak to a real person
If you have questions and your answers aren't answered below you can reach out to us any time by email at support@steakandseafooddirect.com or give us a call at (888) 41MEATS between 9am - 6pm EST
ANSWERING YOUR QUESTIONS
WHERE DOES YOUR MEAT COME FROM?
- When it comes to the steak on your plate, we're keeping it as red, white, and blue as it gets. Every single bite you savor, every tender piece of steak that graces your taste buds, it's a star-spangled masterpiece straight from the ranchers of the good ol' US of A. We're talkin' top-quality cuts, born and bred right here on our home soil, infused with that unmistakable American spirit. So, whether you're firing up the grill or putting together a meal in your kitchen, know this – you're indulging in nothing but the finest, all-American meat magic that'll have you craving more with every bite!
HOW DO YOUR PRICES AND QUALITY STACK UP?
- When it comes to both the bang for your buck and the taste that'll knock your socks off, there's simply no competition. We're the pioneers in the meat industry, guaranteeing your meat for a full 12 months for flavor, taste, and freezer burn. While others out there might be dishing out subpar and imported cuts, we're strictly in the business of serving up nothing but the cream of the crop – 100% American, grade-A steakhouse-quality goodness. What sets us apart, you ask? We're not just talking the talk, we're walking it. We're genuine, red-blooded Americans, fueled by a passion for our mission and dedicated to ensuring that every order you place with us is nothing short of extraordinary!
WHAT IS OUR SATISFACTION GUARANTEE?
- If you’re not 100% satisfied with your order, then please contact us. We want to do everything we can to make sure you’re taken care of and your issue is heard. Email support@steakandseafooddirect.com or call (888) 416-3287.
- We guarantee the taste, tenderness, and protection against freezer burn of your meat for 12 months.
WHAT IF MY ORDER ISN'T FROZEN WHEN I RECEIVE IT?
- No worries! If your order arrives partially thawed but still cold to the touch, then it’s safe to place in your refrigerator or freezer. Our vacuum-seal technology limits any exposure to oxygen, which means your meat can be stored without risk of freezer burn or spoilage, even after it has thawed during delivery. If your order is NOT cold to the touch, then please call our Customer Service Team at (888) 416-3287 or email support@steakandseafooddirect.com. We do not recommend consuming any meat that arrives at room temperature.
CAN I GET HELP PLACING MY ORDER?
- We’d love to help you get American meat delivered to your door! Please call us at (888) 416-3287 Monday through Saturday, 9am–6pm EST.
HOW DO I TRACK MY ORDER?
- Hey there, partner. If you're lookin' to see where your order's at, just mosey on over and sign into your account. Once we wrangle up your goods and send 'em ridin' out, you'll be gettin' yourself a friendly ol' tracking email. That email's gonna pack a punch with a tracking number, lettin' you know exactly when to expect that delivery to saunter on in. Happy trails, now!
HOW TO HANDLE DRY ICE
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Well now, partner, when we pack up your box, we're throwin' in a hefty 10 pounds of that there dry ice and some good ol' insulation. Why, you might ask? 'Cause we're dead set on keepin' things icy cold while it's moseyin' its way to your doorstep.
Now, suppose that box of yours arrives, and lo and behold, there's still some of that frosty dry ice hangin' around inside. Here's the lowdown: don't go touchin' it with your bare hands. No sir, that's a recipe for a chilly surprise. What we suggest is lettin' it be right there in that trusty Steak and Seafood Direct box, givin' it some good ol' fresh air so that that dry ice can do its vanishing act.
And I'll tell ya, friend, when it comes to handlin' dry ice, you gotta be as cautious as a coyote scoutin' a chicken coop. Tip of the hat from me to you: grab yourself some trusty tongs or a solid pair of work gloves, and wrangle that ice safely. If you're feelin' a bit fancy, reckon you could plunk a piece in a bowl of warm water. Makes for a right hoot of a time with the young 'uns or even when you're ridin' solo. Fact is, dry ice is just as snazzy for the grown-ups as it is for the little rascals. So go on, wrangle that frozen fun and enjoy the ride!
(888) 416-3287
support@steakandseafooddirect.com